Refund policy

Every Plain Sight tee is printed to order, just for you. That keeps waste down, but it also shapes how returns work. Here is the simple version.

Something wrong with your order?

If your tee arrives misprinted, damaged, faulty or it's the wrong item, we'll make it right at no cost to you.

Send us a message through our contact page (choose "A return or exchange") or email plainsightalive@gmail.com within 30 days of delivery.
Include your order number and a clear photo of the problem, plus a photo of the shipping label if the item is wrong or damaged in transit.
We'll arrange a free replacement, or a full refund if a replacement isn't possible.

You don't need to send the faulty item back unless we ask.

Change of mind or wrong size

Because each tee is made to order, we can't accept returns or exchanges for change of mind or for choosing the wrong size. Please check the size guide on each product page before ordering. If you're stuck between sizes, send us a message and we'll help you choose.

Lost or late parcels

Delivery times are shown in our shipping policy. If your order hasn't arrived within 10 business days of the latest estimated date, let us know and we'll chase it up, then reship or refund if it's lost.

European Union customers

If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery for any reason. The item must be unworn and in the condition you received it. Please contact us first so we can tell you where to send it.